Especially in our first few weeks opening, please remember that our team are adjusting to the 'new normal'.
Please be kind to our team if you are kept waiting for longer than usual, while we adjust to all the new measures which we've put in place to make your experience as safe and comfortable as possible for you
You'll receive an email the day before your appointment. On this email will be a link to press to confirm your details are up to date along with your medical information. You'll also need to confirm are not suffering from any symptoms of COVID-19.
- If you feel unwell, have a cough or fever, please cancel your appointment
- Please arrive on time and alone for your appointment
- Bring minimal personal belongings with you.
- Please turn your mobile onto silent mode and put it away
- Wait outside the salon to be called in by a member of our team
If there is a queue outside, please be respectful of social distancing. If queuing behind other clients, please stand at the side of our salon.
We will call you into the salon at the time of your appointment.
- Use the hand sanitising station when you enter and leave the salon
- Wait on the floor marking in front of our reception desk
- Please wear a face covering. If you haven’t got your own, we will provide you with a mask.
- Please be mindful of other clients and keep the recommended social distancing.
- We’ll confirm receipt of your pre-screening questionnaire.
- Avoid touching anything during your visit unless invited to do so.
- Please let a member of our team know if you need to visit the bathroom or need any further assistance during your visit.
- Our contactless card machine now takes payments of £45.
- If you're having a treatment carried out, avoid wearing any jewellery on the area you are being treated for.
Our team have all had their Back to Work Induction and have trained on how to follow all the new guidelines to keep you safe.
If you have any questions, please send us an email here and we'll get back to you.
- Please do not touch anything in the treatment room or get any personal belongings out of your bag. If you do touch anything, please let a member of our team know so this can be sanitised
- Your therapist will advise you if you need to remove any clothing
- Please undress accordingly and use the hooks to hang your clothes up
- When you are ready, lay on the treatment bed and your Therapist will enter the room if they have left so you can undress
- Your therapist will be wearing a visor, will wash their hands before and after your treatment and will wearing gloves for all waxing, and tinting treatments
- Please be mindful not to touch your therapist during your treatment
- If you book for a Hollywood or Brazilian wax, we’ll place an individually packaged intimate hygiene wipe on the treatment bed for you to use before your treatment to freshen up.
- During this time, we have removed all face wipes from the salon. A complimentary individually packaged freshen up wipe will be in your treatment room for you to use before your treatment if you wish to use one. Additional packs can be purchased at a cost of 50p each, please let a member of our team know if you would like to purchase any additional packs.
- Please get dressed and remember to not touch anything in the room
- When you are dressed please wait at our reception desk so we can take your payment
- Please be mindful of socially distancing between any other clients who are waiting to pay. If you are unsure what to do, please ask a member of our team.
- We strongly advise rebooking your next three appointments during this busy time to guarantee you a slot on your preferred day and time
- When you have paid, please use the hand sanitiser at our reception desk before exiting the salon
- Bins will be emptied after each client.
- Your therapists’ trolley will be sanitised, and all equipment used will be sanitised.
- We will sanitise all tools after your treatment by following our BARBICIDE® COVID-19 training.
- All equipment and touchpoints will be sanitised thoroughly after each appointment.
- Two layers of clean couch roll will be laid out on the treatment bed.
- Treatment bed covers will be regularly washed during the day, and if the couch roll should ever tear during a treatment, this will be washed immediately after the treatment.
- Door handles inside and outside of your treatment room will be cleaned
- Sinks will be wiped over
- Treatment room chairs and coat hooks will be cleaned.
If for any reason you feel you are not happy with anything during your visit or if you have anything you'd like us to look into adding as additional measures, please let a member of our team know or email us here