Job Vacancies

Job description

Do you excel at making people feel welcomed and special?

Are you enthusiastic about the world of beauty and tanning?

We're hiring a part-time Receptionist to join our friendly team in Old Harlow, working evenings and weekends.

We have an established reception team, and some of our evening and weekend hours have been covered by junior members of our beauty team. Now that they're busy with more beauty treatments, we're looking for someone to take on those evening and weekend shifts on reception.

This is around 17 hours a week on average, and we'll give you your rota six weeks in advance so you can plan your life around it.

This role is right for you if you:

- Use your initiative and enjoy spotting what needs doing
- Pick things up quickly
- Genuinely care about making everyone around you feel happy and looked after
- Have a real interest in the beauty and tanning industry
- Are confident on a busy desk, on the phone and on a computer
- Are happy to clean, and clean thoroughly
- Full training will be given, but after that we need someone who is proactive and can run the desk confidently on their own.

Who are we and what do we do?

We opened our salon in Old Harlow, Essex, in 2010, and we've built a genuinely loyal client base over the years.

Our absolute passion is making sure every client feels special and receives an outstanding service every time they visit. It needs to be your passion too.

Over 1,146 five star Google reviews

We're incredibly proud of our Google reviews. Clients regularly mention how welcoming our team is, our friendly atmosphere and our commitment to cleanliness.

Our salon includes:

- Three Ergoline sun beds
- Three private treatment rooms
- Two pedicure areas
- A dedicated spray tan room
- Three nail bars

Treatments we offer:

- Waxing
- Dermalogica skin treatments
- Massage
- Spray tanning
- Gel nails, manicures and pedicures
- Tinting and threading
- LVL lashes, Korean Lash Lifts and lash extensions
- Cryotherapy

Award-winning excellence
We're proud of what we've built here, with over 1,146 five star Google reviews and a loyal client base. We've won multiple client experience awards, been finalists for Best Customer Service at the National Entrepreneur Awards, and were named Best Business in Harlow in 2022.

We're proud of our upbeat, friendly working environment.
Our team look after each other and work closely together. Standards are high, and we take the same care with our team as we do with our clients.

What will you be doing?

During your first month you'll be trained by other members of the team. You'll need to take plenty of notes, so that you can work confidently on your own afterwards.

You'll learn about all the treatments we offer, so you can give clients the information they need when they book. You'll also be trained on how to advise clients on tanning safely, and on the tanning lotions we retail so you can help clients choose the right one.

On reception

- Learning and using our salon system, Phorest
- Welcoming clients and showing new clients around the salon
- Checking client cards have been completed
- Checking clients in for their appointments
- Answering the telephone
- Taking payments and cashing up at the end of the day
- Confidently advising clients on how to use the sun beds safely
- Recommending the right lotion for each client's skin type
- Letting clients know they can save money with a sun bed course
- Administration tasks
- Taking photos and videos for Facebook and Instagram
- Stock checks
- Working towards team goals and targets

Around the salon

Cleaning is a big part of this role, and it matters to us. Please only apply if you're genuinely happy with this.

- Cleaning the sun beds after every client and preparing the room for the next one
- Helping the therapists clean and prepare treatment areas between clients
- Washing, drying and folding towels
- Maintaining an exceptional standard of cleanliness at all times
- Hoovering, mopping and cleaning down at the end of each shift

What we need from you

If you can answer yes to these, we'd love to meet you:

- Are you warm, friendly and confident with people?
- Do you genuinely care about making everyone around you feel special?
- Do you look for what needs doing and enjoy getting on with it?
- Are you reliable, with an excellent attendance record?
- Are you quick to pick things up?

We're looking for:

- Excellent communication skills and a real commitment to customer service
- Someone who puts clients first
- A supportive team player
- A proactive work ethic and the confidence to use your initiative
- Practical problem solving and common sense
- Strong attention to detail
- Good organisation, and the ability to juggle several things at once
- A willingness to keep learning about our treatments, products and prices

Things to consider
Cleaning is a significant part of the job, including cleaning the sun beds after every single client. You'll need to be comfortable with that and take real pride in keeping the salon spotless.

Skills & experience required

Essential

- GCSE grade 4 (formerly grade C) or above in Maths and English
- Confident computer and typing skills
- A strong command of English, spoken and written

Previous reception experience is welcome but not essential. We'll train you properly. What matters most is that you're bright, proactive and genuinely care about people.

Please be prepared to provide copies of your certificates and two references.

Team Benefits

- Your rota six weeks in advance, so you can plan ahead
- Holiday pay
- Workplace pension
- Monthly pay
- Team incentives
- Dermalogica Product Advisor training, so you can confidently help clients choose their skincare
- Ongoing training and development
- Staff discount on treatments, products and sun beds
- Annual Christmas team event
- Free tea, coffee and refreshments
- A happy, professional and supportive place to work

Paid at National Minimum Wage: £12.71 an hour for 21 and over, £10.85 for 18 to 20, £8.00 for under 18

Hours

Around 17 hours a week on average.

- Tuesday: 6pm to 9:15pm
- Thursday: 6pm to 9:30pm
- Two Saturdays a month: 8:45am to 6:15pm
- Three Sundays a month: 9:45am to 6:15pm

Sundays are where we most need cover, so being available for Sundays is the most important part of this role. The other shifts we can be more flexible on for the right person. If you can't do all of the above, still get in touch and tell us what you can offer, especially your Sunday availability.

You'll get your rota six weeks in advance.

Additional hours may become available during busy periods.

This is a permanent role, subject to a successful 3-month probation period.

Does this sound like the perfect job for you?

If this sounds like you, we'd love to hear from you.

Please send your CV and a cover letter to Sarah Aherne at sarah@shwe.uk

Subject line: Part-Time Receptionist Role

In your cover letter, please include:

- Any pre booked holidays for 2026
- Days or times you cannot work
- Why you'd like to join our team, and what makes you a great fit

Please make sure you include all of the above, as it helps me review your application properly.

Responses to Applications:

Thank you for considering joining our team.

We aim to respond to every application within 7 days.

Shortlisted candidates will be invited to:

1. A Zoom interview
2. An in salon interview
3. A trial shift in the salon, so you can get a feel for how we work and we can see you in action

An immediate start is available for the right person.